When you choose to pay with invoice 14 days we will run a credit check before we grant approval. There can be different reasons to why your credit order was not approved by us, which may be due to missing information, insufficient credit and more. No matter what the reason is, you will be contacted by our customer service department to resolve your request with a different payment method.
It is possible that the payment reminder is triggered if you paid on or later than the due date. If you know that you already paid the invoice you can stay calm, it will be adjusted in your account within 3 business days. If you have returned your order it might also be that the receipt of the return has overlapped with the receipt of the payment. If you have returned your products and paid on time, you can ignore the reminder.
The payment link will be sent to you in the order confirmation. Your order confirmation will be sent to your email address as soon as your order is placed. Via the payment link you can complete your purchase.